Privacy Policy

1. Introduction

Fexenwick ("we", "us", or "our") respects your privacy and is committed to protecting any information you share with us through our website, account portal, and related services (collectively, the "Service"). This policy describes the categories of information we collect, how we use it, who we share it with, and the choices available to you.

2. Information We Collect

We collect information in the following general categories. The specific data points depend on how you interact with the Service.

3. How We Use Information

We use collected information for purposes that may include:

• Providing, operating, and maintaining the Service;
• Processing account requests and managing access;
• Responding to inquiries and providing support;
• Monitoring usage to improve performance, reliability, and features;
• Detecting, investigating, and preventing fraudulent or unauthorized activity;
• Complying with applicable legal obligations and enforcing our terms.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: performance of a contract with you, compliance with a legal obligation, our legitimate interests in operating and improving the Service, and, where required, your consent.

5. How We Share Information

We do not sell personal information. We may share information in the following circumstances:

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the duration of your relationship with us, legal obligations, and the resolution of disputes.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Information may be processed and stored in countries other than your own. Where such transfers occur, we aim to apply appropriate safeguards consistent with applicable data protection requirements.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to object to certain processing activities or request portability of your data. To exercise any available rights, please use the contact details provided on our website. We may need to verify your identity before responding to a request.

10. Cookies and Similar Technologies

We use cookies and similar technologies to operate core functionality, remember preferences, and analyze usage trends. You can usually control cookies through your browser settings; disabling certain cookies may affect the availability or functionality of parts of the Service.

11. Children's Privacy

The Service is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing any information.

13. Changes to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Continued use of the Service after changes become effective constitutes acceptance of the revised policy.

14. Contact

Questions regarding this Privacy Policy may be directed to Fexenwick through the contact channels listed on our website.